Terms and Conditions

Last updated 20 August 2026

Agreeing to these terms

When you confirm a booking with Airport Cab India, by phone, on WhatsApp or through this website, you agree to the terms on this page. If you are booking on behalf of someone else, please pass these on to them.

Booking and confirmation

A booking is confirmed only once we have replied with a fixed fare and a confirmation. A submitted form on its own is a request, not a confirmed car.

We send the driver name, vehicle and registration number ahead of the trip, usually the evening before. For a same-day booking these arrive as soon as the car is assigned.

No advance payment is needed to hold a booking.

Fares

Fares are fixed and agreed before you travel. The quoted figure includes:

• Road and state tolls on the agreed route
• Airport parking and terminal entry charges
• The driver allowance
• Applicable taxes

The fare does not change because of the hour of travel. There is no night charge and no surge pricing.

The quote covers the route agreed at the time of booking. If you add stops, change the destination, or ask the driver to wait beyond the free waiting period, the additional distance or time is charged at the per kilometre or hourly rate for that vehicle, and we will tell you the amount before it applies.

Fares shown on route pages are estimates for the stated distance. The exact figure is confirmed when you book.

Waiting time

For an airport pickup we track the live arrival time and dispatch the car against it. If the flight is delayed, waiting is free for the length of the delay and the fare does not change.

For a pickup from a home or hotel address we allow a reasonable grace period. Beyond that, waiting may be charged at the vehicle rate.

If a flight is diverted or cancelled, tell us as soon as you can and we will move the booking to the new date at no charge.

Cancellations

You can cancel free of charge before the driver has been dispatched. Simply call or message the desk.

If the car has already set out for the pickup, a reasonable charge may apply to cover the journey made.

If we cannot provide the car we have confirmed, we will tell you as early as possible and you owe nothing.

Vehicles and luggage

The vehicle class you book is guaranteed, but a specific model is not. We may substitute an equivalent or better car.

Please tell us the number of passengers and pieces of luggage when you book. A vehicle is assigned on that basis, and a car that is too small for the load may not be able to carry everyone safely.

Child seats can be arranged if requested at the time of booking. They cannot reliably be arranged on the day.

Your responsibilities as a passenger

We ask that you:

• Give an accurate pickup address, contact number and flight number
• Are ready at the agreed time for a departure transfer
• Wear a seat belt and follow reasonable instructions from the driver
• Do not smoke in the vehicle
• Do not carry anything prohibited by law

A driver may end a journey where a passenger behaves in a way that is unsafe or abusive. In that situation the fare remains payable.

Payment

Payment is made directly to the driver at the end of the trip by cash, UPI or card, unless you hold a corporate account with agreed monthly invoicing.

A GST invoice can be issued on request. Please ask when booking rather than afterwards.

Delays outside our control

We plan journeys with sensible time buffers, but we cannot control traffic, weather, road closures, protests or acts of the authorities. We are not liable for a missed flight or connection caused by circumstances of that kind.

For departures we strongly recommend allowing the buffer we suggest when you book.

Liability

Our responsibility is limited to providing the transfer you booked. Where we are at fault, our liability is limited to the value of that booking.

We are not responsible for belongings left in a vehicle, although we will always try to help recover them.

Nothing in these terms limits any liability that cannot be limited under Indian law.

Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you book is the one that applies to that booking.

Governing law

These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute arising from them.

How to contact us

If anything on this page is unclear, or you want to make a request about your information, reach us on any of these:

• Phone: +91 74900 37247, answered 24 hours
• Email: booking@airportcabindia.com
• Address: Ahmedabad, Gujarat, India